Privacy Policy

At Zavithena, we collect various types of information to provide you with personalized financial learning experiences. The information we gather falls into several categories, each serving specific purposes in enhancing your journey toward financial literacy.

Personal Information

When you create an account with us, we collect basic personal details including your name, email address, phone number, and demographic information such as age range and location. This information helps us tailor our content to your specific needs and send you relevant updates about new courses or features.

• Full name and preferred display name
• Email address for account verification and communications
• Phone number for account security and important notifications
• Date of birth to ensure age-appropriate content delivery
• Geographic location to provide region-specific financial guidance

Financial Learning Data

We track your progress through our courses, quiz results, learning preferences, and areas of interest. This data is crucial for personalizing your learning experience and helping you achieve your financial goals more effectively.

Technical Information

Our platform automatically collects certain technical information to ensure optimal performance and security. This includes your IP address, browser type, device information, and usage patterns on our website. We use this data to identify and fix technical issues, prevent fraud, and improve our platform's functionality.

Your information serves multiple purposes in our mission to provide exceptional financial education. We're committed to using your data responsibly and transparently, always with your best interests in mind.

Personalized Learning Experience

We analyze your learning patterns, quiz scores, and stated goals to recommend courses that match your current knowledge level and future aspirations. This personalization ensures you're not overwhelmed with advanced concepts when you're just starting, or bored with basic information when you're ready for more complex topics.

Communication and Support

We use your contact information to send you course updates, new feature announcements, and educational content that might interest you. You'll also receive technical support communications when you request help or when we need to inform you about important changes to our service.

• Weekly progress summaries and achievement notifications
• New course announcements tailored to your interests
• Technical support responses and platform updates
• Monthly newsletters with financial tips and market insights
• Security alerts if we detect unusual account activity

Platform Improvement

We analyze user behavior patterns to identify which features are most helpful and which areas need improvement. This helps us develop new tools, refine existing content, and ensure our platform continues to meet the evolving needs of our users.

We believe in transparency about when and why we might share your information. Our approach is conservative – we only share data when it's necessary for providing our services or when required by law.

Service Providers

We work with trusted third-party service providers who help us deliver our platform. These include cloud hosting providers, email service providers, and analytics tools. All our partners are carefully vetted and required to maintain the same high standards of data protection that we uphold.

These service providers have access only to the information necessary to perform their specific functions and are contractually obligated to maintain confidentiality. They cannot use your data for their own purposes or share it with other parties.

Legal Requirements

In rare circumstances, we may be required to disclose your information to comply with legal obligations, respond to valid legal requests, or protect the rights and safety of our users and the public. We carefully review all such requests and only provide the minimum information required by law.

Business Transfers

If Zavithena is acquired by or merged with another company, your information may be transferred as part of that transaction. In such cases, we will notify you before your information becomes subject to a different privacy policy.

• We never sell your personal information to third parties
• We don't share your data with advertisers or marketing companies
• All data sharing is governed by strict contractual agreements
• You'll be notified of any significant changes to our sharing practices

Protecting your information is one of our highest priorities. We've implemented comprehensive security measures that protect your data both in transit and at rest, using industry-standard encryption and security protocols.

Technical Safeguards

All data transmission between your device and our servers is encrypted using TLS 1.3 protocol. Your personal information is stored in encrypted databases with restricted access controls. We regularly update our security systems and conduct penetration testing to identify and address potential vulnerabilities.

Access Controls

Only authorized personnel with legitimate business needs can access your personal information. All access is logged and regularly reviewed. Our employees undergo background checks and receive regular training on data protection and privacy best practices.

Incident Response

In the unlikely event of a security breach, we have comprehensive incident response procedures in place. We will notify affected users within 72 hours of discovering any breach that might compromise their personal information, along with steps being taken to address the issue.

• 24/7 security monitoring and threat detection
• Regular security assessments by independent third parties
• Encrypted backup systems with geographic redundancy
• Strict employee access controls and audit trails
• Compliance with international security standards

You have significant control over your personal information and how it's used. We've made it easy for you to exercise these rights through your account settings or by contacting our privacy team directly.

Access and Portability

You can access most of your personal information through your account dashboard. If you need a comprehensive copy of all data we hold about you, you can request a complete data export. We'll provide this information in a commonly used, machine-readable format within 30 days of your request.

Correction and Updates

You can update most of your personal information directly through your account settings. For information you can't change yourself, or if you notice any inaccuracies, contact our support team and we'll make the necessary corrections promptly.

Deletion Rights

You can delete your account at any time through your account settings. When you delete your account, we remove your personal information from our active systems within 30 days. Some information may be retained for legitimate business purposes, such as fraud prevention or legal compliance, but this data is anonymized and cannot be linked back to you.

Communication Preferences

You have full control over the communications you receive from us. You can customize your email preferences, opt out of marketing communications, or choose to receive only essential account-related messages. These preferences can be updated anytime in your account settings.

• Opt out of marketing emails while keeping account notifications
• Choose frequency of progress reports and course recommendations
• Select which types of educational content you want to receive
• Customize notification preferences for different devices

We retain your information only as long as necessary to provide our services and fulfill the purposes outlined in this policy. Our retention practices are designed to balance your privacy rights with our legitimate business needs and legal obligations.

Retention Periods

Active account information is retained while your account remains active and for up to two years after account closure for customer service purposes. Learning progress data is kept to enable you to resume your courses if you reactivate your account. Financial data entered into our planning tools is deleted immediately upon account closure unless you specifically request extended retention.

International Data Transfers

As a Malaysia-based company, your data is primarily stored and processed within Malaysia. However, some of our service providers may process data in other countries. When we transfer data internationally, we ensure appropriate safeguards are in place, including standard contractual clauses and adequacy decisions where applicable.

Legal Basis for Processing

We process your personal information based on several legal grounds: your consent for marketing communications, contractual necessity for providing our services, legitimate interests for platform improvement and security, and legal obligations for compliance with Malaysian and international laws.

We use cookies and similar technologies to enhance your experience on our platform, remember your preferences, and analyze how our services are used. Understanding these technologies helps you make informed decisions about your privacy.

Types of Cookies We Use

Essential cookies are necessary for basic platform functionality, such as keeping you logged in and remembering your course progress. Performance cookies help us understand how users interact with our platform, allowing us to identify popular features and areas for improvement. Preference cookies remember your settings and customizations to provide a more personalized experience.

• Authentication cookies to maintain your login session
• Preference cookies for language and display settings
• Analytics cookies to understand user behavior patterns
• Security cookies to prevent fraudulent activity

Managing Cookies

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect platform functionality. We provide detailed cookie preference controls in your account settings, allowing you to choose which non-essential cookies you're comfortable with.

Third-Party Analytics

We use privacy-focused analytics tools to understand how our platform is used and identify areas for improvement. These tools collect anonymized data about page views, user flows, and feature usage. No personally identifiable information is shared with these analytics providers.

Zavithena is designed for adults seeking to improve their financial literacy. We do not knowingly collect personal information from children under 18 years of age. If we discover that we have inadvertently collected information from someone under 18, we will delete that information immediately.

Parents or guardians who believe their child has provided personal information to us should contact our privacy team immediately. We will work quickly to verify the situation and remove any collected information.

Age Verification

During account registration, we ask users to confirm they are at least 18 years old. While we don't require extensive age verification, we take reports of underage users seriously and will investigate and take appropriate action when notified.

We regularly review and update this privacy policy to reflect changes in our practices, technology, legal requirements, and user feedback. When we make significant changes, we'll notify you through email and by posting a notice on our platform.

Notification Process

For minor updates that don't affect your rights, we'll update the policy and note the changes in our changelog. For significant changes that impact how we collect, use, or share your information, we'll provide at least 30 days' notice and may require your explicit consent to continue using our services.

Your Options

If you disagree with changes to our privacy policy, you can choose to delete your account before the changes take effect. We'll honor the previous policy terms for the deletion process. Continued use of our platform after policy updates constitutes acceptance of the new terms.

• Email notifications for all significant policy changes
• In-platform notifications when you next log in
• Detailed changelog available in your account settings
• 30-day notice period for material changes